Sales Policy for Topxxcity

Effective Date: March 11, 2025

At Topxxcity, we are committed to delivering high-quality furniture and exceptional customer service. Our Sales Policy outlines the terms and conditions governing the sale of products, including pricing, payment methods, order processing, shipping, and customer support. By making a purchase from us, you agree to the terms stated in this policy.

1. Product Information and Pricing

We strive to provide accurate and up-to-date product information, including detailed descriptions, images, and prices. However, prices and availability may change without prior notice. We reserve the right to correct any pricing errors or inaccuracies on our website, and such corrections will be applied to future orders.

  • Product Descriptions: We make every effort to ensure that all product descriptions, images, and specifications on our website are accurate. However, there may be minor variations between the actual product and what appears on our site due to factors like lighting, screen settings, and manufacturing changes.

  • Pricing: All prices listed on our website are in US Dollars (USD) and are exclusive of taxes and shipping fees, unless otherwise stated. Taxes and shipping will be calculated at checkout based on your location.

  • Discounts and Promotions: From time to time, we offer discounts and promotional sales. Discounts are applied automatically at checkout or by using a promo code. These promotions may have specific terms and conditions, such as expiration dates or product exclusions.

2. Order Placement and Payment

When you place an order with Topxxcity, you agree to the terms outlined in this Sales Policy. All orders are subject to acceptance by us, and we reserve the right to refuse or cancel any order at our discretion.

  • Payment Methods: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. Payment will be processed once the order is confirmed.

  • Order Confirmation: After placing your order, you will receive an order confirmation email. This confirmation email will include your order details, including the items purchased, total cost, shipping address, and expected delivery date.

  • Security: All payment transactions on our website are secured using SSL encryption to protect your payment information. We do not store your credit card details, ensuring your personal information is safe.

3. Shipping and Delivery

We offer various shipping options to meet your needs. Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Delivery times may vary depending on your location and the availability of the products.

  • Shipping Methods: We provide standard, expedited, and express shipping options. Delivery times and shipping costs are clearly displayed at checkout before you complete your purchase.

  • Order Processing: Once your order is placed and payment is confirmed, it will be processed within 1-2 business days. Orders are typically shipped within 3-7 business days, depending on product availability.

  • Delivery Times: Delivery times may vary depending on your location. Estimated delivery dates will be provided at checkout. Please note that delays may occur due to factors beyond our control, such as weather conditions or customs processing.

  • International Shipping: Currently, we only offer shipping within the United States. International shipping is not available at this time.

4. Cancellations and Modifications

If you wish to cancel or modify your order, please contact us as soon as possible. We can cancel or modify orders within 24 hours of purchase, provided that the order has not yet been processed or shipped. After 24 hours, we may not be able to cancel or modify your order.

  • Cancellations: If your order has not yet been shipped, we will provide a full refund. If the order has already been processed or shipped, you will need to follow our Refund and Return Policy to initiate a return.

  • Modifications: If you need to change any details of your order (such as the shipping address or product selection), please contact us within 24 hours. We will do our best to accommodate your request.

5. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your product, please refer to our Refund and Return Policy for full details on how to return items for a refund or exchange.

  • Return Window: We offer a 30-day return policy from the date of delivery. Items must be returned in new, unused condition with original packaging and tags.

  • Refund Process: Once the returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

6. Customer Service

Our customer service team is here to assist you with any questions or concerns you may have. Whether you need help choosing the right product, tracking your order, or resolving an issue with a purchase, we are happy to assist you.

  • Contact Information: You can reach us at info@topxxcity.xyz or by calling 405-228-7827. Our customer service team is available Monday to Friday from 9 AM to 6 PM (CST).

  • Satisfaction Guarantee: We are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, please reach out to our team, and we will work to resolve the issue.

7. Terms of Use

By making a purchase from Topxxcity, you agree to comply with our website’s Terms of Service and Privacy Policy. These policies govern the use of our site and outline your rights and obligations as a customer.

  • Changes to the Sales Policy: We may update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed of any updates.

8. Contact Us

If you have any questions about our Sales Policy or need assistance with an order, please do not hesitate to contact us:

Topxxcity
Phone: 405-228-7827
Email: info@topxxcity.xyz
Website: https://topxxcity.xyz
Address: 661 Musgrave Street, Oklahoma City, Oklahoma, United States

Thank you for choosing Topxxcity. We appreciate your business and look forward to providing you with quality furniture and exceptional customer service.

This Sales Policy is effective as of March 11, 2025.