Refund and Return Policy for Topxxcity
Effective Date: March 11, 2025
At Topxxcity, we are committed to providing high-quality furniture and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy explains the conditions under which you can return or exchange items, as well as how we handle refunds. Please read this policy carefully before making a purchase.
1. Returns and Exchanges
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return or exchange it, subject to the following conditions:
Eligibility for Returns: The item must be in new, unused condition with all original packaging, tags, and accessories intact.
Non-Returnable Items: Certain products are non-returnable, including custom-made furniture, clearance items, and any items marked as final sale.
How to Return or Exchange: To initiate a return or exchange, please contact our customer service team at info@topxxcity.xyz or call 405-228-7827 to request a return authorization. Once your return request is approved, we will provide instructions on how to return the product.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. Please ensure the item is securely packaged to avoid damage during return shipping.
Condition of the Product: If the product is returned in a damaged or used condition, we reserve the right to refuse the return or charge a restocking fee.
2. Refunds
Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase.
Refund Processing Time: Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment method and bank processing times.
Partial Refunds: In cases where the returned item is not in its original condition or has been damaged, a partial refund may be issued.
3. Defective or Damaged Items
If you receive a defective or damaged product, please contact our customer service team immediately at info@topxxcity.xyz or 405-228-7827. We will arrange for a replacement or refund, as appropriate. We require you to provide photos or videos of the damaged item for verification purposes.
- Timeframe for Reporting Damaged Items: Any damages or defects must be reported within 7 days of receiving the item. After this period, we cannot accept claims for damaged products.
4. Cancellations
If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled within 24 hours of purchase, provided the item has not yet been shipped or processed. After 24 hours, we may not be able to cancel your order, but we will work with you to find an appropriate solution.
5. Sale Items
Only regular-priced items are eligible for returns and refunds. Sale items and clearance products are non-refundable and cannot be exchanged unless they are defective.
6. How to Contact Us
If you have any questions about our Refund and Return Policy or would like assistance with a return or exchange, please feel free to contact us:
Topxxcity
Phone: 405-228-7827
Email: info@topxxcity.xyz
Website: https://topxxcity.xyz
Address: 661 Musgrave Street, Oklahoma City, Oklahoma, United States
Thank you for choosing Topxxcity. We are dedicated to providing you with high-quality products and exceptional customer service. If for any reason you’re not satisfied with your purchase, we’re here to help make the return or exchange process as smooth as possible.
This Refund and Return Policy is effective as of March 11, 2025.