Shipping Policy for Topxxcity

Effective Date: March 11, 2025

At Topxxcity, we aim to provide a smooth and hassle-free shopping experience for our customers. Our shipping policy outlines the terms and conditions related to the processing, shipment, and delivery of your orders. By purchasing from Topxxcity, you agree to these terms.

1. Order Processing and Handling

Once your order is placed, we begin processing it as soon as possible. Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). During peak periods or promotional sales, order processing may take longer. You will receive an email confirmation once your order has been processed, and you will be notified when it has shipped.

  • Order Confirmation: After submitting your order, you will receive an order confirmation email with details of your purchase, including the product(s), price, and estimated delivery date.
  • Payment Verification: We will verify your payment and billing information before processing your order. In case of any discrepancies, we will contact you to resolve the issue before proceeding with your shipment.

2. Shipping Methods

We offer several shipping methods to ensure timely delivery of your products. The shipping methods and associated costs are determined at checkout based on your location and the size and weight of your order.

  • Standard Shipping: Standard shipping typically takes 5-7 business days for delivery after processing. This is the most economical option for customers within the United States.
  • Expedited Shipping: Expedited shipping options are available for faster delivery, usually within 2-4 business days after processing. Expedited shipping fees will be calculated at checkout based on your location.
  • Express Shipping: For those who need their items as soon as possible, we offer express shipping with delivery in 1-2 business days after processing. Express shipping is available for an additional fee.

3. Shipping Costs

Shipping costs are calculated at checkout and are based on the following factors:

  • Order Size and Weight: Larger and heavier items will incur higher shipping costs. The final shipping price will be displayed before you confirm your order.
  • Destination: Shipping fees vary depending on the delivery location. We ship within the United States, and costs will differ based on the shipping method chosen and the distance from our warehouse.
  • Promotions: Occasionally, we may offer free shipping promotions for certain products or order amounts. These promotions will be clearly communicated on the website and at checkout.

4. Shipping Restrictions

Currently, we only ship within the United States. Unfortunately, we do not offer international shipping at this time. We are working on expanding our shipping services in the future, so stay tuned for updates.

  • Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delayed or lost shipments due to incorrect address information.

5. Estimated Delivery Times

The delivery time for your order depends on your chosen shipping method and the destination. The estimated delivery time will be provided at checkout, and we aim to meet these estimates. However, delivery times may vary due to factors beyond our control, such as weather conditions, holidays, or carrier delays.

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Express Shipping: 1-2 business days

Please note that these delivery times are estimates and not guaranteed. Once your order has shipped, you will receive tracking information to monitor the progress of your delivery.

6. Order Tracking

Once your order has been shipped, we will send you an email with a tracking number. This allows you to track the status of your shipment and monitor its progress to your delivery address. You can use the tracking number on the carrier’s website to get real-time updates on your shipment.

  • Carrier Information: We use trusted carriers like UPS, FedEx, and USPS for delivering your orders. Each carrier provides tracking updates and delivery information on their website.

7. Lost or Damaged Items

While we take great care to ensure your products arrive safely, accidents can occasionally happen during the shipping process. If your order is lost or damaged in transit, please contact our customer service team immediately.

  • Damaged Items: If your item arrives damaged, please take a photo of the damage and contact us within 7 days of receiving your order. We will work with you to resolve the issue, either by issuing a replacement or processing a return as per our Refund and Return Policy.
  • Lost Items: If your shipment is marked as delivered but you have not received it, please contact us within 7 days of the delivery date. We will assist you in locating your package, and if necessary, initiate an investigation with the carrier.

8. Delays in Delivery

In rare cases, delivery may be delayed due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • Natural disasters
  • Holidays or peak shopping periods
  • Carrier delays

If there are significant delays with your order, we will inform you via email. You can always track your order status using the tracking number provided.

9. Returns and Exchanges

For information on how to return or exchange a product, please refer to our Refund and Return Policy. We strive to ensure that every customer is happy with their purchase. If you are not satisfied with your product, we offer a simple process for returns and exchanges within 30 days of receiving your order.

  • Return Process: Please contact our customer service team to initiate a return or exchange. We will provide you with the necessary instructions and a return shipping label.
  • Exchanges: If you would like to exchange an item, we will send the replacement as soon as we receive the original item back.

10. Customer Service

If you have any questions regarding your shipment or need assistance with tracking or delivery, please do not hesitate to contact our customer service team. Our team is here to help ensure your experience with Topxxcity is a positive one.

Contact Information:

Topxxcity
Phone: 405-228-7827
Email: info@topxxcity.xyz
Website: https://topxxcity.xyz
Address: 661 Musgrave Street, Oklahoma City, Oklahoma, United States

Thank you for choosing Topxxcity. We appreciate your business and are committed to providing you with quality products and a seamless shopping experience. We look forward to delivering your new furniture!

This Shipping Policy is effective as of March 11, 2025.